IP PBX / PABX – Philippines Voice & Telephony Solutions Provider
Contact us for a professional and unbiased advice and discussion on selecting an IP Private Branch Exchange (IP PBX) or IP phone system. Besides offering technical advice, we also help to structure solutions to be business practical. At Cynosure Systems, we make business sense out of technology.
What is an IP based phone system?
IP PBX stands for Internet Protocol Private Branch Exchange. IP PBX is a telephone system that utilizes Internet Protocol to transport voice communications, enabling a wide range of deployment options of telephony services. For example, the IP PBX can be located in an office while its users can be connected from another location using an IP Phone or IP softphone. This allows a business to maximize the IP PBX to extend phone services to users who are outside of the office. Secondly, 2 systems can also be connected for VoIP, enabling International IDD calls to be made over the Internet. Finally, customers can consider deploying the IP PBX in the cloud or subscribe to a hosted PBX, also known as Infrastructure as a Service or IaaS. The will provide the business with a solution as an operating expense (OPEX) and reserve precious capital (CAPEX). Hence, IP PBX is an ideal solution for companies that have regional offices or a mobile workforce.
When selecting a new IP PBX, there are 3 main components to be considered:
There are a variety of telephony services that can be subscribed from a telco:
Analog CO Trunks (Widely known as hunting lines)
Analog CO Trunks run on older analog technology – it is an affordable service that is suitable for small setups of less than 10 people. As analog lines do not provide direct numbers, calls to the main line are normally routed to a receptionist or to a group of extensions known as a hunt group. As a company grows, there will be more people and more calls, resulting in a very noisy environment where phones are always ringing or there might be simultaneous calls which the receptionist cannot answer. With the emergence of SIP trunks, more customers are moving away from analog technology to have more scalable and flexible telephony services.
ISDN 10 or 30 (Digital lines offered in 10 or 30 lines)
ISDN stands for Integrated Services Digital Network. ISDN is a digital telephony service that offers direct numbers, making it possible for every user to have a unique number to be reached on. This makes it easy for each user to be reached directly, bypassing the main number. In Singapore, ISDN are offered in 10 or 30 channels and can be subscribed in multiples.
SIP Trunks (Lines running on Internet Protocol)
SIP stands for Session Initiated Protocol – it uses Internet to deliver voice services. SIP is the latest telephony technology, offering scalability and flexibility. Using SIP, you can start from as little as 2 channels and grow as your company scales. SIP also offers direct number DDI and can be deployed anywhere as long as there is Internet connectivity.
The customer should consider the type of connectivity that is suitable for their business operations.
There are also different types of telephone endpoints:
- Analog Phones (using RJ11 Cat 3 cables)
- Digital Phones (using RJ11 Cat 3 cables)
- IP Phones (using RJ45 connectors, Cat 5 to 6 cables)
- IP Softphones (Software based phones that can be installed on laptops or mobile devices)
- SIP Phones (3rd party IP Phones that are much cheaper than IP Phones but offer limited functions)
Most customers are using IP Phones these days but Digital Phones can also be used if the customer does not want to re-lay their existing cables. Digital Phones, however, cannot be connected outside of the office unlike IP Phones.
Additional Feature Application
A solid IP based telephone system should also offer a lot more features than a traditional telephone system. These applications can help to make work more convenient like synchronizing with Microsoft Outlook contacts, enabling calls to be made from mobile devices, integration with video conferencing and also adding on a Contact Center.
- Outlook Contacts – allows users to click on contact cards to trigger a call from their phones
- Mobile Devices – rings both the desk phone and mobile phone, allowing the user to receive calls even when they are not at their desk
- Video Conferencing – an advanced IP PABX system also offers video calls, allowing users to video conference and share presentation slides
- Contact Center – some businesses may require a proper contact center solution to help manage high call volumes to support their customers. Contact center solutions help to manage calls in the queue and route callers to appropriate agents to attend.